Diligent Case Management
Our recently launched bespoke case management system has been specifically tailored to meet the requirements of the gambling industry offering a completely unique level of functionality. Especially designed to streamline customer processing with a one stop shop of intelligence, it brings with it an unrivalled increase to operational efficiency by ensuring regulatory compliance, precision and transparency – a winning combination in any business! This system is all encompassing incorporating a permanent and continuously ongoing monitoring service with full back up capabilities allowing our community to reproduce the entire database at any time for backup.
Main features comprise of the following:
DCM Application
- • Tried and tested case management technology that enables fast deployment without requiring complicated and expensive IT integration
- • Available online via a secure system across an organisation
- • Applications can be downloaded and used behind internal firewalls for increased security
- • Fully integratable into existing internal customer based systems
Automated processing
- • A fully automated single name and batch screening functionality against official global ID verification, company information, sanctions, enforcements and PEP databases
- • Enables fast and effective retrospective and ongoing customer screening of internal customer databases
- • En masse customer screening functionality
- • Significantly reduced time for account opening processing
Risk Based Scoring
- • Bespoke search sensitivity for more accurate and pertinent results
- • Superior fuzzy match technology that provides an optimal balance between reducing false positives and ensuring regulatory compliant results
- • A clear and concise workflow to process single and multiple customer screening tasks
Audit trail
- • Increased transparency with retrievable audit trail logs
- • Detailed time and date stamps together with current status of customer screening process
- • Tangible search results for each customer screened
- • e-based result report generation
Multi-User Functionality
- • User-friendly and customisable interfaces for all registered users
- • Bespoke user admission as dictated by systems administrator
